Customer Service Help
A successful business is the one that that gives utmost importance to its customers. BookingFleet.com is always there to listen to its customers round the clock. Our help center team is available 24x7 to assist customers who are facing various kinds of issues in relation to the services of BookingFleet.com
Our customers are always welcomed to share with us the various kinds of problems which they have experienced during the attainment of services from BookingFleet.com
Frequently Asked Questions (FAQs)
Cancellations
Can I cancel my booking?
· You can cancel your booking, but subject to the situation you will be charged the cancellation fees and other applicable charges of cancellation.
If I intend to cancel my booking so will I have to pay fee?
· If you have chosen a free cancellation booking, so you won’t be liable to pay a cancellation fees.
· For instance your booking is not free anymore for cancellation or it is non-refundable, then you may be charged with the cancellation fee.
· The cancellation fee is determined by the property and you will be liable to pay any extra charges that are part of the cancellation process.
What do the terms "free cancellation" and "non-refundable" mean?
· Each property or room has its own policy, which is set by the property.
· A "non-refundable" policy implies that a charge will apply, assuming you choose to change or drop your booking.
· If a property has a "free cancellation" policy, you can modify or cancel a reservation for free as long as you are doing it within the time frame specified by the property/hotel or BookingFleet.com.
Can I cancel or change the dates for a booking which is non-refundable?
· In a case where you are cancelling a non-refundable booking so charges will be incurred upon you.
· As a customer you may have the option to opt for free cancellation by informing the property.
· Informing the property will allow them to conveniently decide whether to waive or charge you a cancellation fee.
· In a case of non-refundable booking you cannot change the dates of your booking.
· It is possible for you to re-book your preferred dates only if your request for waving cancellation fees is approved.
How will I get to know if my booking was cancelled or not?
· After you drop a cancellation with us, you ought to get an email affirming the crossing out.
· Don't forget to check your inbox and spam/garbage mail folders.
· In the event that you don't get an email in the span of 24 hours, kindly contact the property/hotel to affirm they got your retraction.
Where might I at any point track down my booking cancellation?
· You can track down this in your booking confirmation.
Payment
What different payment options are accepted?
· Credit cards are the most generally acknowledged payment methods for properties/hotels recorded on BookingFleet.com
· The acknowledged payment types for your convenience will be recorded in the confirmation of your booking.
· In a case where further clarity is needed about modes of payment, you can call BookingFleet or the hotel to affirm the acceptable mode of payment.
Might I at any point pay with a deposit, or prepayment?
· A portion of our properties requires a prepayment, otherwise called a deposit, prior to your stay.
· Prepayment can really depend on the aggregate expense of the booking, or simply a certain portion of it. The remaining amount is then paid when you stay at the property/hotel.
· For certain properties there is no deposit amount required, and you'll cover the sum when you stay at the property.
· Please check the policies of deposit and prepayments in your confirmation for additional details.
My payment instrument has been charged. Why is that?
· As illustrated in the payment policy for your booking, this is logical simply a prepayment for all or part of the complete expense.
· On the off chance that there is no policy of prepayment, the property might have stepped through installment from your card to test its authenticity and validity.
· This payment deduction is an impermanent hold that is made to ensure your booking, and will be gotten back to you.
· Assuming that you actually feel the charge is surprising, you can get in touch with us for help.
· We can contact the property for your sake after you have submitted evidence of charge.
Why am I required to give my payment card information?
· This is typically requested by properties to guarantee your reservation, and the card is frequently used to pay for reservations.
· They may hold an amount on your card to ensure that it has sufficient funds if you are not required to make a prepayment. You will receive a refund for this test payment.
Could I at any point pay for my visit with an alternate payment card than the one I used to make a reservation?
· Reasonable, yes. Properties for the most part acknowledge installment for the stay with an alternate card or money.
· To affirm that paying with an alternate payment card is acceptable, contact the property.
When and who will charge my credit card?
· In most cases, the property will charge your credit card. Your booking confirmation will clearly state the payments which will be handled by BookingFleet.com.
· You can usually hope to pay upon registration or during checking-in or checking-out at the property.
· At times there are situations, like properties that require a down payment in full or in part, again your payment and confirmation policies will clearly state this.
· In certain cases, it is also possible that the property will take a test payment from your payment card prior to your stay if there is no prepayment policy.
· Test payment is a temporary hold that is used to confirm your reservation and authenticate your card.
· Not at all like a genuine charge. The test deduction will be reverted back to your card.
Booking Details
I can't find the email with the booking confirmation. How would it be a good idea for me to respond?
· Make certain to browse your email inbox, spam, and garbage folders.
· On the off chance that you actually can't track down your booking reservation email, drop us an email on the provided customer service help email, and we will assist you by resending it to you.
· How might I get a receipt?
· The property can give you a receipt for your visit, so if it's not too much trouble, get in touch with them straightforwardly.
Might I at any point make changes to my booking? i.e. change dates
Indeed! You can make changes to your booking from your affirmation email at BookingFleet.com.
Contingent upon the property's approach, you can do the accompanying:
· Modify check-in/check-out times
· Modify date
· Drop/cancel booking
· Alter charge card details
· Modify visitor subtleties
· Select bed type
· Modify room type
· Add or reduce a room
· Add a dinner/meal
· Make an appeal/request
How would I get more data about the room that I have reserved or the facilities?
· You can track down the room and property features in your booking affirmation.
Is it likely to get an additional bed or bunk for a kid?
· It relies upon the property, extra expenses for youngsters, including additional beds/bunks, are excluded from the booking cost.
· Kindly contact the property straightforwardly for this data.
Will I have to bear the full cost of my children?
· Extra expenses for kids, if any, are excluded from the booking cost.
· If it's not too much trouble, check with the property straightforwardly to check whether and when you'll pay for your child(ren).
I will show up outside the hours of check-in. Might I at any point actually check in before time?
· This relies upon the property which will give a valiant effort to address your issues, yet can't ensure your appeal.
· You can do both of the accompanying:
Ø Demand an early or late check-in/check-out
Ø Reach-out/Contact the property
Room Types
What's the distinction between a Twofold(double) room and a Twin room?
· A Twofold Room has one twofold(double) bed and a Twin Room has 2 single beds.
· In the event that a room is called Twofold/Twin, it tends to be set up for one or the other sort.
· The property will put forth a valiant effort to oblige to your requirements.
What if I request an additional bed or child cot in my room, will I be charged an additional fee?
· You will be charged for the additional bed or a child cot, if it is not included in your actual reservation price.
· Before you arrive, check with the property to see if they have an extra bed available. Their contact information can be found in the confirmation email as well as when you look at your bookings in your account.
What are the property's check-in and check-out times?
· Each property has different times for check-in and check-out.
· In the event that you've proactively made a booking, you can see your registration and look at times in your affirmation email and when you sign into your record.
Is it possible that, I check-out after the expressed check-out time?
· When you arrive, you can inquire about arranging a late check-out with the property.
· Just be aware that it is contingent on what is available during your stay.
I will arrive later or earlier than the scheduled check-in time. Can I still register?
There are several ways to request an early or late check-in:
· During the reservation process, you can specify the time at which you want to check in.
· You can request an after-hours check-in time through online booking management.
· You can contact the property straightforwardly, utilizing the contact details tracked down in your booking affirmation.
Note: Please be aware that this request cannot always be accommodated at the property; If there is space, they will be happy to give you your room early, but if you arrive late at a remote apartment, there might not be anyone to greet you. In this instance, it is always best to inquire directly with the property to avoid disappointment.
Pricing
Are BookingFleet.com's prices per room or per person?
Unless otherwise specified in the room type and description, the price we display is for the entire stay.
What is included in the price?
· The price includes all of the amenities listed under the room or accommodation type.
· When you compare different booking options, you can also see if other things like breakfast, taxes, or service fees are included.
Is the cost of breakfast included?
The breakfast policy for each room or lodging option you can book is different.
When comparing various booking options, the property page will indicate whether breakfast is included.
Check the facilities that are available to see if the hotel offers breakfast if it is not included.
Is the cost inclusive of taxes?
· This varies by property and type of lodging, but it is simple to see what is included in the bill you receive prior to check-in or upon check-out.
· It's always a good idea to check because tax requirements vary from country to country.
Do I pay a reservation fee to Booking.com?
No, we do not charge any fees at all.
Does Booking.com provide any discounts in conjunction with the airline or hotel loyalty cards or for special consideration?
· For the dates of your stay, BookingFleet.com has the best rates.
· The price can no longer be reduced in any other way.
Credit Cards
Can I make my reservation with a debit card?
· In most cases, a debit card cannot be used to guarantee a reservation at a hotel. There are, however, a few exceptions.
· When you make your reservation, you will see this option if the hotel you want will accept debit cards.
What distinguishes a pre-authorization from a genuine charge to my credit card?
· Pre-authorizations are common, but they are frequently misunderstood as actual charges.
· Pre-authorizations are short-term holds, whereas in-store purchases are immediately charged and deducted from your available balance.
· Your credit card company can tell you how to handle the hold's length, which will vary.
How will I know if my credit card has been approved/pre-authorized in advance?
· The entire amount of your reservation will temporarily reduce your available balance.
· On your credit card account summary, "pending transactions" might also appear.
· The hotel and your credit card company can both confirm if your card was pre-authorized if you are unsure.
Can I use the credit card of another person to make a reservation for myself?
· You can only use another person’s credit card, but only with the cardholder's permission.
· Please indicate that you are using someone else's credit card with their permission when making the reservation. The property may require authorization from the cardholder.
· Please be aware that any fees will be charged to the card used to make the reservation in the event of a no-show or late cancellation.
How long will my available balance be affected by the pre-authorization hold?
· This and the general terms and conditions of their pre-authorization procedures can be better explained by your card issuer.
· It is best to inquire about specifics from them because these terms vary so greatly.
Will the pre-authorization hold always equal my reservation's exact amount?
· The hotel will typically pre-authorize your credit card for the entire amount of your reservation.
· You may occasionally see a figure that is slightly higher than the BookingFleet.com rate. The hotel can provide an explanation in the event that this does occur.
Will all BookingFleet.com reservations require pre-authorization?
· While hotels reserve the right to pre-authorize your credit card, this does not guarantee that it will be done for each reservation.
· Don't worry; both the hotel and your credit card company can assist you if your card has been pre-authorized.
· Additionally, they might be able to help you remove these holds sooner.
The credit card I used to make the reservation is no longer accepted. What ought I to do?
· Please get in touch with the hotel directly.
· When you log in to BookingFleet.com or in your booking confirmation email, you will find their contact information.
· Never provide your credit card information via email for security reasons.
Are my credit/debit card details safe?
· BookingFleet.com uses a secure connection and encrypts your credit card information.
Extra Facilities
How do I find out if the property has parking and how do I reserve it?
· Before you make a reservation, you can check the property's facilities to see if there is parking.
· Please use the information in your booking confirmation to get in touch with the property directly if they ask you to reserve a space.
How do I find out if the hotel provides a shuttle service and how do I make a reservation for it?
· If the property provides a shuttle service, it will be mentioned on their website; if not, you can inquire directly with the property or BookingFleet's customer service for confirmation.
· You can make the airport transfer directly with the property after making a reservation.
· You can track down their contact data in your booking affirmation.
· Please keep in mind that they will need your flight details to ensure that the driver can locate you at the airport.
Can my luggage be stored at the hotel before or after I check in?
· If the property has luggage storage, it will be listed on the property page.
· Please contact the property directly using the contact information provided in your booking confirmation for additional information regarding luggage storage.
How can I learn more about the facilities that are available to me?
· When comparing the various choices offered by a specific property, you can see which amenities are included with a reservation.
How do I ask for a smoking area?
· If there are no smoking rooms listed, the hotel prohibits smoking in those rooms.
How can I determine whether a property welcomes pets?
· In this case you will have to contact the property and inquire about their pet policy.
Security and Awareness
Who are scammers and how do they work?
· Scammers employ social engineering as a tactic to perform fraudulent activities.
· Scammers try to trick people into giving them access to private information by posing as reputable sources.
· Most of the time, scammers will pretend to be a well-known business and use what seems like a good reason to get your personal information and money.
How can I avoid scams?
· Emails that are phished typically contain errors in spelling or a sense of urgency. Open a new tab and visit our official website.
· Did you receive an email with a link? Try hovering over it to see if the URL looks suspicious or if the known "https://" is missing.
· Keep this in mind: BookingFleet.com will never call, text, or email you to ask for your credit card or gift card number.
Recently, I was called in and asked to pay with my gift card. Is that alright?
· BookingFleet.com won't ever request that you share a Visa or a gift voucher number via telephone.
· In fact, it's probably a sign of a scam if someone tells you to pay with a gift card or gives you a credit card over the phone for any reason.
I believe I have fallen for a scam. What ought I to do?
In the event you accept that you've been subject to a scam including BookingFleet.com, it's best you reach us straightaway.
For any further queries reach out to BookingFleet.com
at any time by sending us an email on the below:
contactus@bookingfleet.com
